Refunds Policy

Once your return is received, we will notify you by email that we are processing your return.

Once processed, your refund will be processed and a credit will be applied to your credit card or original method of payment, usually within 14 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. If you still have not received the credit within 14 days, please email us at: info@generationskincare.co.uk & we will immediately look into this for you.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@generationskincare.co.uk and send your item to:
Generation Skincare
PO Box 496
LEEDS
LS17 1LE